Privacy Policy

Last updated: September 2024

Introduction

snow-caribou is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or engage our services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact information including name, email address, and organisation name when you submit enquiry forms
• Communication records when you correspond with us via email
• Technical data including IP address, browser type, and pages visited through cookies and similar technologies
• Project-related information you provide during our consulting engagements

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing requested information about our services
• Delivering consulting services when you engage us for a project
• Sending relevant updates about our services if you have opted in to receive communications
• Improving our website functionality and user experience
• Complying with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit an enquiry form or opt in to receive communications
• Contract performance: When processing is necessary to deliver services you have engaged
• Legitimate interests: For website analytics and service improvement where this does not override your rights
• Legal obligation: When required by law or regulatory requirements

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations, under appropriate confidentiality agreements
• Professional advisers including legal and accounting professionals
• Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years unless we enter into a business relationship, in which case project records may be retained longer as required by professional standards.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted communications, and restricted access to personal data.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

snow-caribou
47 Marshall Street
Leeds, LS11 9YJ
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.